Warranty Policy

The product is warranted for 12 months, from the date of purchase.

Within the first 15 days after purchase, defective products will be exchanged for a 100% new product (Product must have complete box, accompanying accessories and no scratches, no violation of other warranty conditions). and are not consumable items (Consumable items are items that, after being used once, lose or cannot retain their original properties, shape and usability). In case the Customer has the intention If you have any comments/complaints related to product quality, please contact our customer care hotline number.

From the 16th until the end of the warranty period, Starview commits to fix the problem and return the warranty within 7 days (excluding Saturdays, Sundays, holidays, Tet and other pre-agreed cases). , for products that must be sent for warranty overseas, the warranty waiting period will be according to the company's policy.

In case the warranty is not possible or the warranty period is too long (more than 45 days), you can exchange for another device equivalent to the warranty product or a product with higher specifications at an agreed cost.